See attached for instructions from Pendleton USA.


Tips for entering Wholesale Customers' Orders:

  • Special Orders:
    • Enter the customer’s name in the PO with the ordering window (eg. for Imperial Group I wrote “ImperialGroup Q1 SOP”). Keep it consistent.
    • Order type: Regular
    • Salesperson: International - Canada
    • Order season: All year 2021
    • Shipping location should be auto-populate to store 02 (for wholesale customers) and ship to our warehouse (Calgary 3PL Warehouse)
    • Earliest ship date: The start of the ship window. 
    • Cancel date the last date of the SOP payment window (eg. Q1 payment deadline was Friday Feb 5th, so we used the Monday after as a cancel date, February 8th)
    • Only book items that are on shelf now, no backorders are allowed on SOPs.
  • Booking Orders:
    • Enter the customer's name in the PO with a not on the order type (eg. Imperial Group BK21). Keep it consistent for all orders. 
    • Order type: Regular
    • Salesperson: International - Canada
    • Order season: All year 2021 or whatever is applicable
    • Shipping location should be auto-populate to store 02 (for wholesale customers) and ship to our warehouse (Calgary 3PL Warehouse)
    • Earliest ship date: either the enter date if they want the order to ship asap, as ready, or enter the requested ship date on the customer's PO if they would like the order later. 
    • Cancel date is either the cancel date given on the customer's PO, or 
    • If the customer is requesting a firm ship window and they do not want backorders, you will be able to advise a customer right away if you are seeing some items as not available in that time frame. They may want to find a sub or cancel the items that are not available on time. 


*Please note, if you need to confirm something with a customer you can save the order as a draft, and then you can still make edits before submitting. However, draft orders do NOT reserve the stock, so the order will lose priority on the availability of items entered.